Shipping Policy
At Meporia, our top priority is ensuring your items are delivered as quickly and safely as possible. We have streamlined our shipping process to provide you with a fast and reliable delivery experience.
Shipping Locations
We currently offer shipping to the following locations:
- United Kingdom
Delivery Times
Delivery Time = Order Processing Time + Shipping Time
Below are the estimated delivery times for all packages:
- Order cutoff time: 6:00 PM (GMT) Greenwich Mean Time, Monday to Friday.
- Order processing time: 1 to 2 business days.
- Shipping time: 6-8 Business days
Shipping Rates and Transit Times
| Shipping Destination | Shipping Method | Transit Time | Shipping Cost |
|---|---|---|---|
| United Kingdom | Tracked Delivery | 6-8 business days | FREE |
Estimated delivery to UK : 7-10 business days
Shipping Carriers
We partner with the following trusted carriers to ensure reliable delivery:
- Royal Mail
- DHL
- FedEx
The carrier used for your order will depend on your location and the most efficient delivery method available.
Order Tracking
Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package's journey in real-time using the tracking link provided in your shipping confirmation email.
Shipping Delays
While we strive to meet our estimated delivery times, please note that shipping time is estimated and can take longer than expected due to:
- Invalid or incomplete shipping address
- Customs clearance procedures (for international orders)
- Public holidays and peak shopping seasons
- Adverse weather conditions
- Carrier delays or other unforeseen circumstances
IMPORTANT: Customers are responsible for providing us with the correct shipping and billing address. If you realize your address is incorrect, please contact us immediately at Support@meporia.com. If the product has already been shipped, a refund cannot be processed until the product has been returned to us.
Stock Availability
Our commitment is to maintain sufficient stock levels whenever possible. In instances where goods are not currently available, the potential waiting period is capped at a maximum of two weeks. For inquiries regarding the estimated time of arrival (ETA) for a specific product, please feel free to contact us.
Customs and Import Duties
For international orders, please be aware that:
- Customs duties, taxes, and fees may apply depending on your country's regulations
- These charges are the responsibility of the recipient and are not included in the product price or shipping cost
- Customs clearance procedures may cause delivery delays
- We recommend checking with your local customs office for more information
Delivery Issues
If you experience any issues with your delivery, such as:
- Delays beyond the estimated delivery time
- Lost or damaged packages
- Missing items
- Incorrect delivery address
Please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.
Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address, failed delivery attempts, or refusal of delivery, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment.
Questions?
If you have any questions about our shipping policy or need assistance with your order, please don't hesitate to contact us:
Meporia
Email: Support@meporia.com
Phone: +44 79 3492 2031
Address: 9041, 2 Lansdowne Road, Croydon, London, CR9 2ER, United Kingdom
Customer Service Hours: Monday to Saturday: 9:00 AM – 5:00 PM (GMT)
We do our best to reply to your inquiries within 1-2 business days.